FREQUENTLY ASKED QUESTIONS AND TROUBLE SHOOTING
Our company is dedicated to the development and supply of innovative products to make your caravan touring experience more comfortable and enjoyable.
If you have a question about our products, the technologies used, or our company, please browse the FAQ’s below, you will be likely to find the answer there.
COMPANY QUESTIONS AND ANSWERS
Do our products carry ACMA C-Tick Compliance?
Yes, all products are C-Tick compliant. More information on C-Tick compliance is available here :
Where can you buy our products?
Our products are available at several retailers of Caravan products, Auto Accessory stores and Electricians throughout the country. Please see the Retailers Webpages for a complete listing.
Does AussieVan have a shop front?
AussieVan does not have a shop front, our products are available from dealers throughout the country. Our warehouse, research and development facilities, and base is in Melbourne, Victoria.
How can you contact us?
Please see the contacts page here. Dealers please contact us on 0481 507 062 to discuss reselling the AussieVan Easy tune BD-11DX product range. Customers, please contact AussieVan on firstname.lastname@example.org
EASYTUNE ANTENNA SYSTEM QUESTIONS AND ANSWERS
What if I need help, who can I contact?
The Product is fully backed up by AussieVan Products P/L, based in Victoria. Contact details are on the box as well as in the operating instructions. There is also a troubleshooting section at the end of the operating instructions and more information is also available on the website. For technical assistance email to email@example.com
Can I use the existing antenna connector on the wall outside of my caravan?
It is highly recommended to connect the antenna cable directly to the base unit by going through a hole-in-the-wall fitting or window or any convenient opening simply because less connections means better quality signal. However, if you really want to use the “wall connection”, please go through the procedure outlined in the “Please Read Prior To Installing” sheet found attached to the operating instructions.
Can it be left on the roof while travelling?
Strongly NOT recommended for obvious safety reasons. The EasyTune antenna package comes complete with quick release brackets and telescopic mast for easy put up and take down.
How much power does it draw?
Maximum current draw while motor is rotating is less than 300mA, which is less than a third of an Amp or 3.6W.
Can it run on a 12V battery?
Yes, the EasyTune antenna is workable on 12V. However, the rotating function is disabled. The rotator motor is a 12V AC synchronous motor. With a 12V DC power source, the motor lacks the 50Hz alternating current component to operate. In this case you simply adjust the antenna by hand or use an inverter.
What about vertical polarisation?
It’s included in the package, you will find a vertical bracket to mount the EasyTune antenna in a vertical axis. Mount the vertical bracket on top of the mast and simply drop the EasyTune antenna into the bracket.
Will it pick up Digital?
Absolutely! The EasyTune antenna is fully “Digital”. It picks up Digital HDTV, DVB-T, UHF, VHF and even Digital and FM radio.
What is the range?
Range is very subjective because not all TV transmitters put out the same power. A major coverage antenna may have a 200km radius whereas a small country town repeater station may only have a 2km radius. With the EasyTune antenna, you are bound to get reception if you are within range or at the fringe coverage of even the tiniest country town repeater station.
Does it work?
Absolutely! The reason being is that the EasyTune antenna is a directional antenna as opposed to most other mobile home or RV antennas which are omni-directional or symmetrical. Almost always when going on a holiday trip, you will be away from major populated cities or metropolitan areas and you need the extra directional gain to home in on the weak signals.
I’ve been through so many antennas…it’s not funny! Why is yours any better?
The best antenna for a caravan is a house antenna we all agree. But it’s big and clumsy and fragile. The EasyTune is based on same type of antenna as the house antenna. The elements are housed in a tough UV stabilised ABS shell and what’s more, it has a built in booster, a remote control rotator and it comes as a complete package with mast, brackets and cables designed especially for mobile homes.
Can I use a 12 volt to 240 volt power inverter with the EasyTune?
Yes, you can use a 12 volt to 240 volt power inverter into which you would plug the standard EasyTune Antenna’s 240 volt power supply. This enables you to operate the standard BD-11DX antenna effectively from your caravan batteries when you are not plugged into the mains power at a caravan park. There are many ‘can’ sized inverters that are small and convenient to use with the EasyTune. The total power requirement is less than 5W.
How is the EasyTune antenna powered?
The EasyTune Antenna is powered by a 240 volt power supply that plugs into the mains 240V and transforms the voltage to 12V AC out to power the motor that rotates the antenna and also to provide power to the signal amplifier. This model, the BD-11DX. Only a single coaxial cable is used to connect to the antenna. Power, rotation and signal are carried through a single coaxial cable.
Do I need an antenna with a signal amplifier or booster?
Antennas for use by Caravaners need to be of a manageable size and they are often used in poorly serviced areas, making a masthead amplifier essential. It is often said masthead amplifiers are only there to compensate for the signal loss caused by the coax cable to the receiver and because caravaners are dealing with short cable lengths, are not needed. However, a good masthead amplifier such as the one inside the Aussievan EasyTune, will increase the gain of weak signals in remote areas, and compensate for the compact dimensions of a portable antenna, without adding significant noise to the signal.
Amplifiers placed within the caravan itself – a long way from the antenna, amplify the noise generated through the cable run. So whilst the signal is amplified, the noise that affects the quality of the picture is too and they are not recommended. To keep noise to a minimum it is also important to use high quality shielded coaxial cable from the antenna to the caravan. The EasyTune uses only high quality coaxial cable from the antenna to the base station and for the two cables that connect the TV to the base station.
What is the difference between Analogue and Digital TV?
Digital Television broadcasting is transmitted using digital modulation rather than analogue modulation in the channels available in VHFIII, UHF IV and UHF V. Each service occupies a 7MHz channel, and may contain a High Definition program, a Standard Definition program or multiple programs, all available with a 16:9 display format, and associated sound up to ’5.1′ channels, together with text and data, closed captions etc.
The quality of digital TV is much better than Analogue, not only because of the wider picture, but because it doesn’t suffer from ghosting and interference like Analogue TV does. You require a digital tuner to receive Digital TV broadcasts, this necessitates installing a set-top box with your old analogue TV, or purchasing a new TV with an in-built digital tuner. Upgrading is worth the cost in terms of picture and sound quality and therefore enjoyment of the viewing experience.
Can you explain TV Channels and frequencies?
In Australia TV is transmitted over the frequency range 45-820 MHz and is divided into 5 bands as per the table below. The Channel designation is that which has been commonly adopted by the commercial TV stations e.g. 9 is Channel 9 in capital cities. Analogue and Digital broadcast channels are distributed throughout the VHF III and UHF bands.
0-2 3-5 5A-12 28-35 35-69
VHF I VHF II VHF III UHF IV UHF V
45-70 85-108 137-230 526-582 582-820
Where can I find a list of transmitting stations throughout Australia?
The Radio and Television Broadcasting Stations Book lists all licensed broadcasting transmitters operating in the broadcasting services bands. The publication provides information on individual transmitters. Readers should note that while the entry of a transmitter indicates the existence of a service, it does not guarantee that the particular service is operating.
The Radio and Television Broadcasting Stations Book is published in PDF format and is updated quarterly. The current edition can be viewed/downloaded in its entirety or by individual section at www.acma.gov.au
What sort of coaxial cable is used with the Easytune?
To keep noise to a minimum, it is important to use high quality shielded coaxial cable from the antenna to the caravan. The EasyTune uses only high quality coaxial cable from the antenna to the base station and for the two cables that connect the TV to the base station.
Is the EasyTune compatible with horizontal and vertical transmissions?
Yes, the EasyTune in its standard position is setup to receive horizontally polarised signals, and we include a special bracket in the kit to enable the antenna to be mounted on its side to receive vertically polarised transmissions. If you have an older model of EasyTune and do not have the vertical mounting bracket with your kit, one can be purchased for a nominal charge by contacting AussieVan.
How do I tell if the signal is transmitted horizontally or vertically?
The easiest way to determine which is in use in a given area, is to look at how the local townsfolk have set up their home antennas, and copy the orientation when erecting your EasyTune antenna, or refer to the Australian Broadcasting Directories publication which lists all stations.
What is Horizontal and Vertical Polarisation?
TV signals are transmitted in two planes relative to the ground. One is deemed horizontal polarisation, where the energy waves are transmitted horizontally, and the other vertical polarisation when they are transmitted vertically. To receive the signals correctly, the antenna must be oriented either horizontally (i.e. parallel to the ground) for horizontal polarised transmissions or vertically for vertical polarised transmission.
The nominal gain of the booster is 26dB. It also has a built-in 4G LTE filter, a must, to block out mobile broadband interference that would otherwise saturate the booster causing signal dropouts and pixelation.
WARRANTY AND SUPPORT QUESTIONS AND ANSWERS
If I am having a problem with a product, who do I talk to?
Please email us on firstname.lastname@example.org or call us on 0481 507 062 and we can offer you technical support to try and resolve your problem.
What is the warranty on the products from AussieVan?
All of AussieVan’s products are covered by 12 months warranty against manufacturing defects and workmanship. The customer must pay the cost of returning the product to AussieVan with a copy of the receipt or warranty card.
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